how do you fix your amana washing machine if it shakes and the water didn’t drain out

I have an Amana washing machine and it has been shaking and the water isn’t draining out. I’ve tried to troubleshoot the problem but I’m not sure what to do next. I’ve checked the hoses and they seem to be okay. I’ve also checked the drain pump and it seems to be working properly. Is there something else I should be looking at? Does anyone have any advice on how to fix my Amana washing machine? Any help would be greatly appreciated. Thank you!